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Abuse & security

Reporting abuse and security issues

Send reports to abuse@hbing.uk. Reports that include full technical detail can be investigated immediately; reports without evidence may need a follow-up before we can act.

What to report

Network abuse

Port scanning, brute-force attempts, spam, malware distribution or any traffic sourced from our address space that breaches our Acceptable Use Policy.

Security reports

Vulnerabilities in our website, customer portal or public services. Please do not test against customer servers — they are operated by our customers, not by us.

Copyright complaints

Alleged infringing material hosted on a customer service. Include the work concerned, the exact URL or IP address, and a statement of your authority to act.

Law enforcement

Formal requests should be sent on letterhead from an official address and identify the legal basis for the request.

How we handle reports

Reports are logged and forwarded to the customer responsible for the address space. Where activity breaches our Acceptable Use Policy, we require it to stop and may suspend the service. We reply to the address the report was sent from. We do not publish a committed response window.

Abuse contact

abuse@hbing.uk

Include in every report

  • ·The IP address or hostname involved
  • ·Timestamps with the time zone (UTC preferred)
  • ·Log excerpts or headers that evidence the activity
  • ·A description of the activity and its impact
  • ·A contact address we can reply to

Other contacts