1. Who these terms are between
These Terms of Service ("Terms") form the agreement between HBING LIMITED ("we", "us", "our"), the operator of the autonomous system AS208949, and the person or company that orders a service from us ("you", "the customer").
By placing an order, paying an invoice or using any service, you accept these Terms on behalf of yourself and anyone you allow to use the service. If you order on behalf of a company, you confirm you are authorised to bind that company.
Our registered office is 124 City Road, London, United Kingdom, EC1V 2NX. These Terms are governed by the laws of England and Wales.
2. Services we provide
We provide dedicated servers, colocation of customer-owned equipment, IP transit and related services such as out-of-band management (IPMI), DDoS filtering, IPv4 and IPv6 addressing and remote hands.
The exact specification of your service — hardware, port speed, traffic allowance, IP assignment, rack space and power — is the configuration shown on the order you placed and confirmed in the customer portal. Where the order and marketing pages differ, the order wins.
We may replace hardware components with parts of equal or better specification, for example after a failure. We will not silently reduce your specification.
3. Accounts and access
There is no public registration. Customer accounts are created by our team after an order is accepted. You are responsible for everything done through your account, including by your staff, clients or automated systems.
You must keep your password and any out-of-band credentials confidential, use a unique password, and tell us immediately if you suspect they are compromised. We never ask for your password by email or chat.
Access to a service is limited to the account it belongs to. Attempting to reach another customer's server, console, IPMI interface or data is a serious breach and results in immediate suspension.
4. Ordering and provisioning
An order is an offer to buy. The contract starts when we confirm the order and the service is provisioned, not when the order form is submitted. We may decline any order at our discretion, for example where fraud is suspected, stock is unavailable or the intended use breaches our Acceptable Use Policy.
Availability labels shown on product cards (available, limited, out of stock) reflect current stock and can change between the moment you load the page and the moment you order.
After your payment is confirmed, server installation and provisioning takes between 48 hours and 7 days. When installation is complete, your dedicated server credentials (IP address, root login and IPMI access details) are sent to your registered email address. You must keep these credentials confidential; we will never ask you for them.
Provisioning times are estimates unless we give you a written commitment. If we cannot provision within the stated window, you may cancel and receive a full refund of anything paid for the unprovisioned service.
5. Prices, billing and renewals
All prices are shown in euro (EUR) per calendar month and, unless stated otherwise, exclude any applicable VAT or other taxes, which are added where legally required.
Services are billed in advance. The first invoice covers the first billing period; renewal invoices are issued before the start of each following period. Setup fees, extra IP addresses, additional bandwidth, remote hands work and hardware purchases are billed separately.
The price is always calculated on our side from our own catalogue. Any price submitted by a browser is ignored.
We may change recurring prices with at least 30 days' notice before a renewal. If you do not accept a change, you may cancel before that renewal without penalty.
- Billing currency: EUR — the crypto amount is only a conversion at the time of payment.
- Billing cycle: monthly in advance unless your order states otherwise.
- Overdue invoices: reminders, then suspension, then termination and data deletion (see Suspension).
6. Cryptocurrency-only payments
Payment is accepted exclusively in cryptocurrency (currently BTC, ETH, DOGE, SOL, BNB). We do not accept credit cards, debit cards, PayPal or bank transfer, and we never ask for card details.
When you order, we show a receiving address, the exact amount for the coin you chose, the network the address lives on, and a payment reference. You must send the exact amount on the correct network. Funds sent on the wrong network, to the wrong address or as the wrong asset are generally unrecoverable and cannot be credited.
Amounts are converted from EUR at the exchange rate at the time the payment page is generated. That quote is valid for a limited window (shown on the page). If the rate moves significantly before your transaction confirms, the difference is settled on your next invoice — as a credit in your favour or a small balance to pay.
Payments are verified on-chain against our receiving address. An order moves from awaiting payment, to payment detected, to confirming, and finally to paid once the transaction reaches the required number of confirmations for that network. Services are activated after the paid state is reached.
Network (miner) fees are paid by you. A payment that arrives short by more than a small tolerance is treated as a partial payment; you must send the remainder before the service is activated.
Because blockchain transactions are irreversible, there are no chargebacks. Any refund we agree to is made in the same asset, to an address you provide, at the exchange rate on the day the refund is issued.
7. Refunds and cancellation
We offer a 14-day refund guarantee on monthly dedicated server and colocation services. The 14 days run from the date your payment is confirmed (the 'paid' state). If you request a refund within that window, you will receive a refund of the fees you paid for the service, minus any non-refundable items listed below.
After the 14-day guarantee period has passed, fees for the current billing period are non-refundable, except where we fail to deliver the service or where consumer law gives you a right that cannot be excluded.
Setup fees, IP address fees, remote hands work already performed, bandwidth overages and hardware purchased on your behalf are never refundable, including within the 14-day guarantee period.
Refunds are paid in the same cryptocurrency asset you used to pay, to a wallet address you provide, at the exchange rate on the day the refund is issued. Network (miner) fees for the refund transaction are deducted from the refunded amount. Approved refunds are processed within 14 days of approval.
You may cancel a service at any time from the customer portal or by emailing us. Cancellation takes effect at the end of the current billing period; you keep access until then and no further invoices are issued.
8. Availability and service credits
We aim for high network availability and publish the target on the network page. Availability is measured at the edge of our network — the reachability of the IP addresses assigned to you — and excludes your own operating system, software, configuration and announced maintenance windows.
Where we miss an availability target you may claim a service credit against a future invoice. Claims must be made within 14 days of the incident and must include the affected IP addresses and the times involved. Service credits are the only remedy for missed availability targets.
Our monthly availability target is 99.9%. Where we miss it, you can claim 5% of the monthly fee for each full hour of unplanned downtime, up to 50% of that month's fee, applied as credit against a future invoice.
9. Maintenance
Planned maintenance is announced in advance by email and in the portal, and is normally scheduled in low-traffic windows. Announced maintenance does not count against availability targets.
Emergency maintenance may be carried out without notice where it is needed to protect the network, other customers or your own service. We will tell you as soon as reasonably possible.
10. Your responsibilities
- Use the service in line with our Acceptable Use Policy and all applicable laws.
- Keep your own backups. Unless you have bought a backup service from us, we do not back up your data and cannot restore it.
- Keep your operating system and software patched, and secure any service you expose to the internet.
- Keep your contact details and billing email current — notices we send to your registered email are treated as delivered.
- Respond to abuse notices and security reports within the time given in the notice.
- For colocation: deliver equipment that is properly labelled, rack-mountable, within the agreed power draw, and safe and legal to operate.
11. Colocation-specific terms
You keep ownership of your equipment. You grant us the right to handle, move, power down and where necessary disconnect it in order to operate the facility safely.
Power is sold as a committed draw. Exceeding your committed power or cooling envelope may result in circuit protection tripping; sustained overdraw is billed at the published rate or, if repeated, may result in suspension.
Physical access, deliveries and installation windows must be arranged in advance. Remote hands work is billed in the units stated on your order and carried out under your written instruction; we are not responsible for the outcome of instructions you give us.
Equipment left behind after termination and unpaid storage fees may be disposed of after the notice period stated in Termination.
12. IPMI, out-of-band and IP addresses
Out-of-band management is provided through the portal. Credentials are held server-side and are never exposed in the browser. Power actions you request (power on, power off, reboot) are executed by our systems and logged against your account.
IPv4 addresses and IPv6 prefixes are assigned to you for the duration of the service and remain the property of the relevant registry and of us as the announcing operator. They are not transferable, cannot be sold, and may need to be renumbered with reasonable notice for operational or registry reasons.
IP addresses must be used for the purpose stated on your order. Justification may be required by registry policy, and false justification is a breach of these Terms.
13. Suspension and termination
We may suspend a service immediately where it is attacking or degrading the network, where it is being used unlawfully, where an abuse complaint requires urgent action, or where an invoice is significantly overdue.
Where suspension is for non-payment we will normally send at least two reminders first. Suspension does not stop the service being billed.
Either party may terminate for convenience with notice before the next renewal. We may terminate immediately for a serious or repeated breach of these Terms or the Acceptable Use Policy.
After termination we keep your data for a grace period of 14 days and then delete it permanently. Colocated equipment must be collected within that period or arrangements made for shipping at your cost.
14. Liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
Subject to that, our total liability in any 12-month period is limited to the fees you paid us for the affected service in the 12 months before the event giving rise to the claim.
We are not liable for lost profits, lost revenue, lost or corrupted data, business interruption, or indirect or consequential loss, however caused.
We are not liable for failures caused by events outside our reasonable control, including upstream carrier outages, attacks exceeding contracted mitigation capacity, power grid failure, government action and natural events.
15. Changes to these terms
We may update these Terms to reflect changes in our services, our suppliers or the law. Material changes are announced by email and in the portal at least 30 days before they take effect. Continuing to use the service after that date means you accept the updated Terms.
16. Governing law and contact
These Terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about these Terms: legal@hbing.uk. Billing questions: billing@hbing.uk. Abuse reports: abuse@hbing.uk.
