Support
Talk to engineers, not scripts
Support for dedicated servers and colocation: technical requests, remote hands, abuse reports and billing questions handled through the customer portal or the contact form.
Existing customers
Open a request from the customer portal so it is linked to the right service and hardware.
Open the portalSales & new orders
Questions about configurations, uplink speeds, IP allocations or custom racks.
sales@hbing.uk
Abuse reports
Report network abuse originating from our address space with logs and timestamps in UTC.
abuse@hbing.uk
Contact us
Send a message and it reaches our team at contact@hbing.uk. We reply to the email address you enter below.
Contact
Remote hands
Colocation customers can request on-site work — reboots, cabling, disk swaps, media insertion or hardware installs. Response windows and any charges are confirmed before work starts.
Tickets raised in the customer portal are the fastest route for technical issues on an active service. For abuse and security reports, see the abuse reporting page.